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PAYMENT

We offer diverse payment options on our website:

  • PayPal for secure online transactions

  • Gcash for mobile wallet payments in the Philippines

  • Bank transfers via BDO or Unionbank

aiming to provide a smooth and efficient checkout experience for customers.

SHIPPING

For deliveries in Cebu City, we provide same-day delivery services through reliable courier partners such as Grab, Lalamove, or Maxim. Our aim is to ensure that your purchases are delivered to you in excellent condition and within the shortest possible time.

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For domestic orders, we use J&T Express with an estimated delivery time of 5-7 working days. You can track your orders every step of the way, providing you with better visibility of your package's progress. We pride ourselves on ensuring that your orders are packaged securely and delivered in perfect condition.

 

For international orders, we use Philpost, with an estimated minimum arrival time of 3 weeks. Please note that the delivery fee will depend on your location and the weight of your package. We endeavor to provide you with the most cost-effective shipping options available.

RETURN & EXCHANGE

We want you to be completely satisfied with your purchase from hands2hugs. If for any reason you're not happy with your order, we offer easy returns and exchanges within 14 days of purchase. All items must be unused and in their original packaging. Please contact us before returning any items, so we can provide you with return instructions and a return shipping label. Once we receive your returned item, we will process your refund or exchange within 5-7 business days.

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